Objective

Trace when an alert triggered, recovered, and was acknowledged.

Environment

  • Your account can open Workflows > Alerts > Alert History.

Resolution

  1. Open Workflows, select Alerts, and open Alert History.
  2. Use filters such as lifecycle, acknowledgement, alert type, severity, or channel to narrow the history.
  3. Select Chronological for an event stream or Paired to see each trigger beside its recovery.
    The Chronological view lists alert events in sequence. The Paired view places a trigger beside its recovery so you can review one alert lifecycle.
  4. Open Timeline for a relevant staffing alert when the history entry offers it.
Note: Check the scope

Paired view helps review the full alert lifecycle; a trigger without a matching recovery remains a distinct active concern.