Objective

Configure a rule that watches an operational condition and raises an alert when its criteria are met.

Environment

  • You have alert-rule management access.
  • You know the metric, affected scope, threshold, and response owner.

Resolution

User Guide example: Workflows Alert Rules tab with filters, rule statuses, and Create Rule control.
  1. Open Workflows > Alerts > Alert Rules and select Create Rule.
  2. Choose the rule type, severity, channel or queue scope, threshold, and schedule offered by the editor.
  3. Review the rule summary and save it.
  4. Return to Alert Rules to check its status; use the row actions to edit, clone, disable, or delete a rule when authorized.
Note: Check the scope

Check the rule’s scope and threshold before enabling it; a broad or low threshold can create many alerts.