Use Team Schedule to see published work for your team and compare schedules across agents.

Environment

  • Sign in to the ZenOps WFM agent portal.
  • Your account must be linked to an agent profile and have access to a team.
  • Team members need published schedules for the dates you want to review.

Resolution

  1. Select Team Schedule from the left menu.
    Team Schedule provides date, view, team, and agent controls above the published team calendar.
  2. Use the left and right arrows to choose a date range.
  3. Choose Day, Week, or Month to change the view.
  4. Use Search agents or the team and agent selectors to narrow the people shown.
    Note: Team scope

    The team and agent selectors limit who appears in this view; they do not change published schedules.

  5. Review the shifts and activities for the selected people and dates.