Symptoms

The page shows Agent Profile Not Found and says your account is not linked to an agent profile. You cannot use My Schedule, My Availability, or Team Schedule from that page.

Environment

This message can appear after you sign in to the ZenOps WFM agent portal and open one of these pages.

Causes

  • Your signed-in account is not linked to an agent profile in ZenOps WFM.

Resolution

  1. Check that you signed in with the account your organization uses for ZenOps WFM.
  2. If the message remains, contact your ZenOps WFM administrator and ask them to link your account to your agent profile.
    Important: Administrator action required

    An administrator must link your account to the correct agent profile before these pages can load.

  3. Reload the page after the administrator confirms the link.