Use My Schedule to review your published shifts and activities.

Environment

  • Sign in to the ZenOps WFM agent portal.
  • Your account must be linked to an agent profile.
  • A schedule must be published for the dates you want to view.

Resolution

  1. Select My Schedule from the left menu.
    My Schedule shows your selected week, date controls, and published shifts and activities.
    Important: Profile link needed

    If you see Agent Profile Not Found, ask your administrator to link your account to an agent profile.

  2. Choose Day, Week, or Month to change the view.
  3. Use the left and right arrows to move between dates. Select Today to return to the current week.
  4. Review your shifts and activities for the selected dates.

If no shifts appear, check another date. Ask your manager whether a schedule has been published for the dates you need.