Use My Availability to enter the hours you can work on one or more future dates.

Environment

  • Sign in to the ZenOps WFM agent portal.
  • Your account must be linked to an agent profile.

Resolution

  1. Select My Availability from the left menu.
  2. Select Add Availability, then choose one or more dates in the calendar. Past dates cannot be selected.
  3. Add a time slot and enter its start and end times. Add more slots if your availability is split during a day.
  4. Select Apply. Review the calendar to confirm that your availability appears on the selected dates.
    Your availability appears on the calendar as time slots on dates you set.
    Note: Availability is separate from your schedule

    Check My Schedule for published shifts. Entering availability does not publish a shift.

To change a date you already entered, select it in the calendar, edit its time slots, and select Update.