Objective

Find a workspace event, narrow the activity list, and inspect the details recorded for an action.

Environment

  • Your account has the Admin role and access to Settings > Logs.

Resolution

  1. Open Settings and select Logs. The list shows ZenOps workspace activity, with the newest matching entries first. It is an application activity history, not a complete history of changes in external support platforms.
    Example Logs page with a generic product label. Fictional actor names, example.com email addresses, and sample record identifiers replace the original personal and customer details. The displayed dates, activity counts, and notification count are retained for context. Select the image to inspect it at full size.
  2. Choose a Time range: Last hour, Last 24 hours, Last 7 days, Last 30 days, Custom range, or All time. For a custom range, set the start and end in your browser's local time. The result timestamps use your preferred timezone, which can differ from your browser's timezone.
  3. Narrow the list with Log Type, Status, or Action. Enter a name, email address, or role in Actor to find activity associated with that person or role. Results refresh when you change a filter; select Refresh to reload the current results. Select Reset filters to return to Last 24 hours, all types, statuses, and actions, with the Actor search cleared.
  4. Read the matching rows. Type groups the event, Action names the operation, Status indicates whether the action was recorded as Succeeded or Failed, Actor identifies the person when available, Target shows the affected record type and identifiers, and Summary gives a brief outcome or error message.
  5. Select the chevron at the start of a row to expand Metadata and Error Details. Use these fields to understand what the entry recorded. The page shows up to the latest 200 matching rows; if you cannot find an older event, narrow the time range or add filters.
    Important: Protect sensitive details

    Expanded metadata and error details can contain user, customer, or record identifiers. Review and redact them before sharing outside your workspace.

  6. After reviewing the details, confirm the current state in the relevant ZenOps page before repeating an operation. The Logs page records activity; it does not undo an action. If you need help, share the approximate time, action, status, and relevant details through a support request, after removing personal or customer-specific values.