Use My Requests to check the status and details of a time-off, schedule-change, or overtime request.

Environment

  • Your account is linked to an agent profile.

Resolution

  1. Open My Requests in the agent portal. Open Requests shows requests with a Pending status.
  2. Find the row by its type, dates, details, and submitted date. If View details appears, select it to read the saved reason and any validation details.
    Use the request type, date, and details to find the right row, then check its status. Open Requests lists pending items; Request History shows requests that are no longer pending. Select the image to inspect it at full size.
  3. For a declined request, select View reason in the Status column if it appears to read the reviewer’s message.
  4. Select Request History to find requests that are no longer pending. Their status can be Approved, Declined, or Cancelled.
  5. For an approved schedule change or time-off request, check My Schedule for published work.
    Note: Check the published schedule separately

    Request History shows the review outcome. Schedule changes may need a separate publishing step before they appear in My Schedule.

If the request is not listed, check both tabs and confirm that your account is linked to the correct agent profile.