The My Schedule shortcuts carry schedule context into the form; My Requests starts a new request you can configure.

Environment

  • Your account is linked to an agent profile.
  • A published schedule with an activity is available for the date you want to change.

Resolution

  1. Start a request from any of these paths:
    • In My Requests, select New Request.
    • In My Schedule (the Agent Schedule), select the pencil icon in the day header to open a request for that date.
    • Double-click the scheduled activity you want to change to open a request with its date and activity preselected.
    In My Schedule, select the pencil icon in a day header to open a request for that date. You can also double-click a scheduled activity to open a request with its date and activity selected. Select the image to inspect it at full size.
  2. Set or confirm Request Type is Schedule Change. Choose the activity Date if it is not already filled in.
  3. Under Select Activity to Change, choose the scheduled activity if it is not already selected. Check its Current Times, then enter the requested New Start Time and New End Time.
    The Schedule Change form lists activities for the selected date. Choose the activity and review its current times before entering the new times. Select the image to inspect it at full size.
  4. Explain the change in Reason. Check Approvers and select one or more if none is already selected. Review any Constraints shown for the request.
  5. Select Submit request. Check Open Requests for the new row and confirm its status is Pending.
    Note: Approval and schedule publication are separate

    An approved request does not by itself confirm that the changed activity appears on your published schedule. Check My Schedule or ask your manager to review the schedule status.

If no published schedule or activity is available for the selected date, ask your manager to check the schedule.