Objective

Withdraw your own pending time-off, schedule-change, or overtime request when you no longer want it reviewed.

Environment

  • Your account is linked to an agent profile.
  • The request appears under Open Requests with a Pending status.

Resolution

  1. Open My Requests and select Open Requests. Find the request by its type, dates, details, and submitted date.
  2. Confirm that this is the request you want to withdraw. In its Actions column, select Cancel request.
  3. In the Cancel Request confirmation, select Cancel Request to withdraw it, or Keep to leave it pending.
    After you select Cancel request, confirm that this is the pending request you want to withdraw. Choose Cancel Request to proceed or Keep to leave it pending.
  4. Open Request History and confirm the request now shows Cancelled. It no longer appears in Open Requests.
    Important: Cancellation is limited to pending requests

    An approved or declined request has no cancel action in My Requests. Ask your manager for help with a change after a decision.