Objective
Close an incident after the underlying operational issue has been addressed.
Environment
- You have incident management access and can inspect the current incident.
Resolution
- Open Workflows > Incidents and select the active incident.
- Read its current impact, status, ownership, and history.
- Confirm the affected service or workflow has recovered using the relevant Realtime view or underlying records.
- Use the incident’s Resolve action and check its final status.
Note: Check the scope
Resolve only after checking the actual condition; acknowledging an alert does not automatically resolve an incident.