Create And Update An Incident

Objective

Record an operational issue and keep its details current while the team responds.

Environment

• You have permission to manage incidents.

Resolution

1. Open Workflows and select Incidents.
2. Select Create Incident and complete the available title, impact, ownership, and other fields for the issue.
3. Save the incident and confirm it appears in the active list.
4. Open the incident to update its description, status, or other available fields as the response changes.