Objective
See which operational issues remain open and what has already been done.
Environment
- Your account can open Incidents.
Resolution
- Open Workflows and select Incidents.
- Use the active badge and list to identify unresolved incidents.
- Open an incident to review its current details and recorded changes.
- Compare its start and update times with relevant alerts and dashboard metrics.
Note: Check the scope
An incident’s recorded status summarizes response work; compare it with current service metrics for the live condition.