Symptom(s)

The Zendesk integration does not show an active OAuth connection, Sync Zendesk Data reports an error, or Last synced does not advance after a sync.

Cause(s)

  • The saved Zendesk subdomain may not match the account you intend to connect.
  • The Zendesk OAuth connection may need authorization.
  • The sync may have failed; the message shown after the attempt helps identify why.

Resolution

  1. Open Integrations, find Zendesk, and select Manage.
  2. Confirm that Zendesk Subdomain matches the part of your Zendesk address before .zendesk.com. If you change it, select Save Subdomain.
  3. Check whether Zendesk Integration shows OAuth connection active. If not, follow How To Connect Zendesk to complete the authorization in Zendesk.
  4. In Zendesk Data Sync, select Sync Zendesk Data once. Wait for the result, note any error message, then reload the page and check whether Last synced advanced.
  5. If the sync completes but WFM agents, groups, or queues are missing, follow Resolve A Zendesk Data Sync Problem.
  6. If the connection remains inactive or the sync still fails, contact ZenOps Support with the error message and the time of the sync attempt. Do not include passwords or authentication tokens.