Objective

Confirm that ZenOps is connected to the intended Zendesk account and check when its data was last synchronized.

Resolution

  1. Open Integrations from the ZenOps sidebar and find the Zendesk integration.
  2. Select Manage to open its settings. Confirm that Zendesk Subdomain matches the part of your Zendesk address before .zendesk.com. For example, enter company for company.zendesk.com.
  3. In Zendesk Integration, check for OAuth connection active. If you have not connected this Zendesk account, follow How To Connect Zendesk to save its subdomain and authorize it.
  4. In Zendesk Data Sync, review Last synced and its displayed timezone. To request a fresh sync, select Sync Zendesk Data, wait for the result, reload the page, and confirm the timestamp advanced.

For a detailed check of agents, groups, and queues in ZenOps WFM, see How To Verify That Workforce Data Is Syncing. If the connection or sync reports an error, see Resolve A Zendesk Integration Problem.