Objective

Start a conversation with the ZenOps support team from the Help Center.

Resolution

  1. Open any Help Center article and select Contact support below the guide, or select the chat button in the bottom-right corner of a Help Center page.
  2. If privacy choices appear, enable Support chat and save your choice. The support messenger loads only when this choice is allowed.
    Note: Chat requires consent

    If you do not allow Support chat, the messenger stays hidden. You can revisit this choice through Cookie settings.

  3. Describe your question or issue in the messenger. Include the relevant product and page so the team can understand where you need help.

If the messenger is hidden, select Cookie settings and check the Support chat choice. For a product issue, see What To Include In A Support Request.