Objective

Compare topic volume for waiting and assigned work or for a particular support channel.

Environment

  • Your account can open Topics.

Resolution

  1. Set global Brand and Group filters where available.
  2. In the relevant Topics section, choose In Queue or Assigned.
    Choose whether to view tickets In Queue or Assigned, then select the Messaging, Support, or Talk channels to include.
  3. Select Messaging, Support, or Talk channels as needed.
  4. Recheck the chart, timeline, or table after each scope change.
Note: Check the scope

Topic controls can be local to a section; confirm each section’s selected status and channels before comparing them.