Objective

See which topics make up the current ticket workload.

Environment

  • Your account can open Topics and topic data is available for the selected scope.

Resolution

User Guide example: Topics page with topline cards and Topic Volume circles including No Topic.
  1. Open Topics and apply Brand and Group filters.
  2. Read Unsolved Tickets and L1/L2 Topic Tickets to understand how many tickets have topic data.
  3. Use Topic Volume in Circle or Treemap view to compare topic sizes.
  4. Select a topic where drilldown is available to inspect its contribution.
Note: Check the scope

No Topic is a useful category when some tickets have no topic assignment; it is not an additional configured topic.