Objective

Locate the teams or business areas handling a particular topic.

Environment

  • Your account can open Topic Overview by.

Resolution

User Guide example: Topic Overview table with per-topic counts and a selected Groups breakdown.
  1. Open Topics and scroll to Topic Overview by.
  2. Select Groups, Brands, BPO Vendors, or Markets as the breakdown.
  3. Read the Total and per-topic columns for the selected rows.
  4. Sort a topic column or Total to identify the largest contribution.
Note: Check the scope

The table shows topic distribution for the selected scope, so global filters still matter.