Use My Performance to review your results for a selected date range.
Environment
- Your account is linked to a workforce profile.
Resolution
- Select My Performance from the left menu.
- Choose a date or date range. The dashboard uses your profile timezone to define the dates shown.
- Review the performance tiles and trends available for the selected period. These may include solved tickets, CSAT, scheduled hours, adherence, conformance, and target context. A Salary Bonus tile appears only if your manager has enabled it for you.
The agent portal shows the selected date range, timezone, performance cards, and trends together. Select the image to inspect it at full size. - Review rated-ticket details when they are available. For adherence or conformance, select a day with data to inspect its interval details.Note: An unavailable value is not zero
A blank metric can mean its source data is unavailable for the selected period. Ask an administrator to check data and reporting visibility before treating it as zero.
If performance data is unavailable, ask an administrator to check that your workforce profile is linked and that the required reporting data and sections are available for the selected dates.