Objective

Find tickets with active SLA targets and identify current breaches.

Environment

  • Your account can open SLAs.

Resolution

  1. Open SLAs and set the Brand and Group filters for the operation you are reviewing.
  2. Compare Active SLA Tickets with Active Breached Tickets in the topline cards.
  3. Use SLA Overview by to locate the brand, group, vendor, or market with the risk.
  4. Open SLA Targets and filter by status, policy, metric, or time to inspect the target records.
Note: Check the scope

An active breach is a current risk; Achieved and Breached Targets (Today) summarize target outcomes in a period.