Objective

Find the SLA target records for a specific review and export the filtered list when needed.

Environment

  • Your account can open the SLA Targets table.
  • Your access allows CSV export if that control is shown.

Resolution

  1. Open SLAs and scroll to SLA Targets.
  2. Set the updated-time preset or custom range, then narrow by Brand, Channel, Group, SLA Policy, SLA Metric, or SLA Status.
  3. Sort the target columns and review the ticket, policy, status, and breach information.
  4. Select Export CSV to download the filtered target records.
Note: Check the scope

Confirm the date range and active filters before sharing an export; it contains ticket-level operational data.