Objective

Create a separate draft copy of an existing schedule for review or experimentation.

Environment

  • You have permission to manage Scheduling.
  • The source schedule appears in the Scheduling list.

Resolution

  1. Open Workforce Operations → Scheduling and find the schedule you want to copy in the list.
  2. Select the Duplicate schedule action for that schedule. ZenOps creates a draft copy and opens it in the planner.
    Note: The copy is a draft

    Duplicating a published schedule still creates a draft. Review and publish the new version separately when it is ready.

  3. Check the copied schedule's name, dates, agents, shifts, and activities. Make any needed edits and save the draft before using it.

To repeat selected shifts or activities across another period within the same schedule, use Duplicate schedule in the planner's bulk edit panel instead. See How To Make Bulk Schedule Changes.