# What ZenOps Realtime Does

## Definition

**ZenOps Realtime** is a live operations workspace for teams that use **Zendesk**. It brings current queue demand, agent workload, service-level risk, ticket topics, and response workflows into one dashboard.

## Context

Team leads and managers use it to notice a change in support pressure, inspect the affected records, and coordinate a response while work is in progress.

## Attributes

- **Overview** combines active alerts and incidents with topline metrics and reports.
- **Volumes**, **SLAs**, **Topics**, and **Agents** offer focused views of demand, risk, ticket composition, and capacity.
- **Workflows** groups alerts, incidents, and automations for operational follow-up.

> Canonical page: https://zenops.cx/help/articles/what-zenops-realtime-does/
> Audience: For evaluators and administrators
> Summary: ZenOps Realtime is a live operations workspace for teams that use Zendesk.

## Notes on this article

### Note: Check the scope

In attributes. Available pages and actions depend on the access your administrator assigns.