Definition

ZenOps Realtime is a live operations workspace for teams that use Zendesk. It brings current queue demand, agent workload, service-level risk, ticket topics, and response workflows into one dashboard.

Context

Team leads and managers use it to notice a change in support pressure, inspect the affected records, and coordinate a response while work is in progress.

Attributes

  • Overview combines active alerts and incidents with topline metrics and reports.
  • Volumes, SLAs, Topics, and Agents offer focused views of demand, risk, ticket composition, and capacity.
  • Workflows groups alerts, incidents, and automations for operational follow-up.
Note: Check the scope

Available pages and actions depend on the access your administrator assigns.