# What Data And Access You Need Before Setup

## Definition

A first **Realtime** workspace needs a connected **Zendesk** account, a known monitoring scope, and users with suitable access.

## Context

An administrator prepares the connection and checks a small set of records before team leads rely on the dashboard.

## Attributes

- **Zendesk** account and subdomain to authorize through **OAuth**.
- **Brands**, groups, channels, agents, and tickets expected in the first monitoring scope.
- Users who need page access, acknowledgement rights, or rule-management permissions.
- A few known **Zendesk** records to compare with the first **Realtime** sync.

> Canonical page: https://zenops.cx/help/articles/what-data-and-access-you-need-before-realtime-setup/
> Audience: For evaluators and administrators
> Summary: A first Realtime workspace needs a connected Zendesk account, a known monitoring scope, and users with suitable access.

## Notes on this article

### Note: Check the scope

In attributes. The available reports depend on the data and Zendesk features configured for your account.