# How To Track Your Request

Use **My Requests** to check the status and details of a time-off, schedule-change, or overtime request.

## Environment

- Your account is linked to an agent profile.

## Resolution

1. Open **My Requests** in the agent portal. **Open Requests** shows requests with a **Pending** status.
2. Find the row by its type, dates, details, and submitted date. If **View details** appears, select it to read the saved reason and any validation details.
3. For a declined request, select **View reason** in the **Status** column if it appears to read the reviewer’s message.
4. Select **Request History** to find requests that are no longer pending. Their status can be **Approved**, **Declined**, or **Cancelled**.
5. For an approved schedule change or time-off request, check **My Schedule** for published work.

If the request is not listed, check both tabs and confirm that your account is linked to the correct agent profile.

> Canonical page: https://zenops.cx/help/articles/track-your-request/
> Audience: For agents
> Summary: Check whether your request is pending, approved, declined, or cancelled.

## Notes on this article

### Note: Check the published schedule separately

After step 5 in resolution. Request History shows the review outcome. Schedule changes may need a separate publishing step before they appear in My Schedule.

## Visual references

- Use the request type, date, and details to find the right row, then check its status. Open Requests lists pending items; Request History shows requests that are no longer pending. Select the image to inspect it at full size.: [My Requests with Open Requests selected and a Schedule Change row showing its date, details, and Pending status.](https://zenops.cx/help/assets/request-tracking-my-requests.png)