# Roles And Access In ZenOps WFM

## Definition

A role is a named starting point for the permissions assigned to a ZenOps user. The role name helps describe the user's responsibilities, while permissions determine which WFM areas and actions that user can access.

## Context

Use this information when you are setting up a workspace or when someone cannot see a page or action they need. Access to a product area can also depend on the workspace's product access.

## Attributes

ZenOps WFM uses five canonical role names:

- **Admin:** Usually responsible for workspace setup, people, and access administration.
- **Manager:** Usually works in the manager workspace for planning and operations. Available actions depend on assigned permissions.
- **Team Lead:** May receive access scoped to assigned teams. For example, **Managed Teams** scheduling access limits editing to the teams assigned to that person and does not include company-wide schedule publishing or generation.
- **Standard** and **Basic:** Agent-facing roles commonly used for personal workforce tasks. Agent access, including a linked workforce profile, determines which self-service pages are available.

Permissions are set separately for product areas. For example, a person may be allowed to view schedules without permission to create or edit them. Scheduling access can also be limited to assigned teams.

If a person is missing an expected page or action, ask a workspace administrator to review their access. For product context, read [What ZenOps WFM Does](/help/articles/what-zenops-wfm-does/). Agents can also see [how to view a published schedule](/help/articles/view-your-schedule/).

> Canonical page: https://zenops.cx/help/articles/roles-and-access-in-zenops-wfm/
> Audience: For evaluators and administrators
> Summary: Learn how roles and permissions shape access to ZenOps WFM.

## Notes on this article

### Note: Role name is not enough

In context. Saved product permissions determine available actions. Agent self-service also depends on a linked workforce profile.