# How To Review Forecast Outcomes

## Objective

Review forecasted demand and required coverage together before using the results to plan schedules.

## Environment

- You have access to **Forecasts**.
- A forecast with completed or uploaded data exists.

## Resolution

1. Open **Forecasts** and select the forecast you want to review.
2. On the **Forecast** tab, check the selected date range, interval, timezone, and queue scope so you know what the charts include. The **Day**, **Week**, and **Month** controls change the chart grouping; the queue selector narrows the workstream shown.
3. In **Inbound Volumes**, review expected demand alongside any actual values shown for comparison. Use the volume summary for today, yesterday, tomorrow, or the next seven days, and compare the trend lines for the selected queue and channel.
4. In **Required Coverage**, review the staffing need for the same dates and scope. Switch between **Daily FTE** and **Staff-hours** to read coverage in the unit you need, and compare coverage peaks with inbound demand.
5. If the volume chart is empty, [Find Missing Forecast Data](/help/articles/find-missing-forecast-data/). If the coverage looks surprising, [investigate the staffing requirement](/help/articles/investigate-unexpected-staffing-requirements/) before building a schedule.

> Canonical page: https://zenops.cx/help/articles/review-forecast-volume-and-staffing-requirements/
> Audience: For planners and managers
> Summary: Review forecasted demand and required coverage together.

## Notes on this article

### Note: Volume does not guarantee coverage

After step 4 in resolution. A volume-only upload may show inbound volume without uploaded coverage. A generated forecast’s coverage calculation may still be pending.

### Important: Published coverage can be overwritten

After step 4 in resolution. When reforecast runs have published coverage into the baseline, recalculating baseline coverage overwrites those published values and requires confirmation. Review the affected dates and runs before confirming.

## Visual references

- The Forecast tab shows inbound volume comparisons and required coverage for the selected date range, queue, and interval.: [Forecast tab showing actual and reforecast inbound volume, a published coverage notice, coverage summary metrics, and daily required coverage bars.](https://zenops.cx/help/assets/forecast-volume-and-coverage-results.png)