# Review And Resolve An Incident

## Objective

Close an incident after the underlying operational issue has been addressed.

## Environment

- You have incident management access and can inspect the current incident.

## Resolution

1. Open **Workflows** > **Incidents** and select the active incident.
2. Read its current impact, status, ownership, and history.
3. Confirm the affected service or workflow has recovered using the relevant **Realtime** view or underlying records.
4. Use the incident’s **Resolve** action and check its final status.

> Canonical page: https://zenops.cx/help/articles/review-and-resolve-an-incident/
> Audience: For managers and team leads
> Summary: Close an incident after the underlying operational issue has been addressed.

## Notes on this article

### Note: Check the scope

In resolution. Resolve only after checking the actual condition; acknowledging an alert does not automatically resolve an incident.