# How To Review And Fulfill Reward Claims

## Objective

Review an agent’s selected reward, handle proof, and record fulfillment.

## Environment

- You have Admin access to **Engaging > Claims**.
- The claim belongs to a finalized period and an unlocked reward.

## Resolution

1. Open **Engaging > Claims** and locate the claim by agent, period, or status.
2. Review the reward, frozen points, agent note, and any required proof. A claim may be **Submitted** or **Needs proof** before approval.
3. If evidence is missing, choose **Request proof** and review the submitted file when available.
4. Choose **Approve claim** when it is ready for fulfillment. Then arrange delivery using the reward’s fulfillment notes.
5. After delivery, choose **Mark fulfilled**. The claim remains in the period history.

Use **Reject** or **Cancel** when the claim should close without fulfillment. An Admin can reopen a rejected or cancelled claim while the frozen total still covers the reward threshold. Approved and fulfilled claims block reopening their period.

> Canonical page: https://zenops.cx/help/articles/review-and-fulfill-reward-claims/
> Audience: For administrators
> Summary: Review proof, approve a claim, and record reward fulfillment.

## Notes on this article

### Important: Approval locks reopening

After step 4 in resolution. Once a claim is approved or fulfilled, its period cannot be reopened.