# How To Review An Existing Schedule

## Objective

Review shifts or activities for a selected schedule and date range in the Scheduling planner.

## Environment

- Use an account with access to **Scheduling**.
- Have an existing schedule that you want to review.

## Resolution

1. In the left navigation, open **Workforce Operations** and select **Scheduling**. Choose the schedule you want to review; its name appears at the top of the planner.
2. Choose **Shifts** or **Activities** to switch the information shown in the planner.
3. Use the previous and next arrows to move between periods. Open the calendar control to choose a date or return to today.
4. Choose **Day**, **Week**, or **Month** to set the date range. In **Week**, choose **Standard** or **Timeline** if you need a different layout.
5. Use **View by** to group the rows by **Agents**, **Sites**, **Teams**, **Skills**, **Channels**, or **Queues**. Choose the grouping that makes the schedule easiest to review.
6. Open **Filters** and select the **Sites**, **Teams**, **Channels**, **Queues**, **Skills**, or **Agents** to include. The button shows how many filters are active. Select **Clear all** in the filter menu to remove them.
7. From the saved views controls at the top of **Filters**, apply a saved view or save the current filter selection for later. Use the **Timezone** dropdown in the planner toolbar, next to the date and view controls, to change the timezone used for displayed dates and times. For details, see [How To Use Saved Views On Scheduling](/help/articles/use-saved-views-on-scheduling/).

To compare local clock times across timezones in Day view, see [How Timezones Work In The Schedule Planner](/help/articles/how-time-zones-work-in-the-schedule-planner/). To show or hide forecast data, see [How To Show Forecast Data On A Schedule](/help/articles/show-forecast-data-on-a-schedule/). To change schedule items, see [How To Edit Shifts And Activities](/help/articles/edit-shifts-and-activities/) or [How To Make Bulk Schedule Changes](/help/articles/make-bulk-schedule-changes/).

To show or hide business schedules, coverage gaps, availability, and shifts in Day or Week view, see [How To Use Display Options On A Schedule](/help/articles/use-day-view-display-options/).

To review earlier saved versions of a schedule, see [How To Use Schedule History](/help/articles/use-schedule-history/).

> Canonical page: https://zenops.cx/help/articles/review-an-existing-schedule/
> Audience: For planners and managers
> Summary: Review shifts and activities, filter and group planner rows, and save useful views.

## Notes on this article

### Note: View controls do not edit shifts

After step 7 in resolution. Filtering, grouping, and changing the display timezone change what you see in the planner. They do not rewrite schedule items.

## Visual references

- The planner shows the selected schedule and its status above the schedule view.: [ZenOps WFM activities schedule for October 2026 with a generic schedule title and Agent 01 through Agent 16 labels.](https://zenops.cx/help/assets/schedule-view-anonymized.png)
- Switch between shifts and activities.: [Shifts and Activities view selector.](https://zenops.cx/help/assets/review-step-2-mode.png)
- Use the arrows to move between periods or the calendar to choose a date.: [Previous and next period arrows with the calendar date control.](https://zenops.cx/help/assets/review-step-3-dates.png)
- Choose the date range shown in the planner.: [Day, Week, and Month view selector.](https://zenops.cx/help/assets/review-step-4-range.png)
- Change how the schedule rows are grouped.: [View by selector set to Agents.](https://zenops.cx/help/assets/review-step-5-grouping.png)
- Choose the timezone used to display schedule dates and times.: [Timezone selector set to Los Angeles.](https://zenops.cx/help/assets/review-step-5-timezone.png)