# Review Active Critical Alerts

## Objective

Identify unresolved high-impact alerts that may need operational attention.

## Environment

- Your account can view alerts in **Overview** or **Workflows**.

## Resolution

1. Open **Overview** and find **Active Critical Alerts**, or open **Workflows** and select **Alerts**.
2. Read each alert’s severity, title, trigger time, and affected scope.
3. Use **Timeline** where available to check relevant agent state history.
4. Open the full alert view for more context before deciding who should respond.

> Canonical page: https://zenops.cx/help/articles/review-active-critical-alerts/
> Audience: For managers and team leads
> Summary: Identify unresolved high-impact alerts that may need operational attention.

## Notes on this article

### Note: Check the scope

In resolution. An alert is a signal to investigate; confirm the current underlying state before deciding the response.

## Visual references

- User Guide example: Overview active alerts and incidents panel with severity counts, Timeline, and Acknowledge controls.: [Overview active alerts and incidents panel with severity counts, Timeline, and Acknowledge controls.](https://zenops.cx/help/assets/realtime-overview-alerts.png)