# How To Review Absence And Overtime

## Objective

Review time away from planned work and extra worked time for the same reporting period.

## Environment

- You have access to **Reporting** and the workforce time reports.
- Agent requests are recorded. Published activities are needed for schedule-direct overtime.

## Resolution

1. Open **Reporting** and choose **Absence** under **Workforce Time**.
2. Set the date range, timezone, and team or agent scope. Review the summary and detail rows for approved time away and its distribution.
3. Switch to **Overtime** and keep the same period and scope. Review the total and detailed entries, including overtime represented directly on published schedules.
4. Compare repeated absence or overtime patterns by agent and day before changing coverage plans. Check the underlying request or published activity for an unexpected entry.
5. If either report is empty, verify that the relevant requests or published activities exist within the selected date range and your access scope.

> Canonical page: https://zenops.cx/help/articles/review-absence-and-overtime/
> Audience: For managers and team leads
> Summary: Review time away and extra worked time across a reporting period.

## Notes on this article

### Note: Check source records

After step 3 in resolution. A request and a published schedule activity can represent different parts of the workforce-time picture.

## Visual references

- The Absence report summarizes requests, approvals, pending items, and requested and effective hours, with a row for each request. All names and figures shown are synthetic examples. Select the image to inspect it at full size.: [ZenOps Reporting Absence tab showing synthetic Agent 01 through Agent 13 rows on Team A and Team B, request totals, leave types, statuses, dates, and synthetic requested and effective hours.](https://zenops.cx/help/assets/absence-report-anonymized.png)
- The Overtime report lists approved overtime entries by agent, activity, date, and hours for the selected period. All names and figures shown are synthetic examples. Select the image to inspect it at full size.: [ZenOps Reporting Overtime tab showing 30 synthetic approved overtime entries for Agent 01 through Agent 04 on Team A and Team B, with sample dates and hours.](https://zenops.cx/help/assets/overtime-report-anonymized.png)