# How To Request Time Off

Use **My Requests** to ask for time away from work and check the request’s status.

## Environment

- Your account is linked to an agent profile.

## Resolution

1. Open **My Requests** in the agent portal and select **New Request**.
2. Set **Request Type** to **Time Off**, then choose a **Type of time off**. Available types include PTO, Sick, Vacation, Personal, Jury Duty, and Bereavement.
3. Choose the **Start Date** and **End Date**. For only part of a day, select **Specify start and end times**, then enter the **Start Time** and **End Time**.
4. Add a reason if it helps explain your request. A reason is optional for time off. Check **Approvers** and select one or more if none is already selected.
5. Review the displayed time-off balance and any **Constraints**. Resolve blocking messages before submitting. Request rules can prevent a request from being submitted.
6. Select **Submit request**. Check **Open Requests** for the new row and confirm its status is **Pending**.

> Canonical page: https://zenops.cx/help/articles/request-time-off/
> Audience: For agents
> Summary: Submit a time-off request for review and check its status.

## Notes on this article

### Note: Pending is not approved

After step 6 in resolution. Submitting sends the request for review. Check My Requests for a decision; submitting does not update your published schedule.

## Visual references

- The New Request form brings together the time-off type, dates and optional times, reason, approvers, balance, and constraints for review before submission. Select the image to inspect it at full size.: [My Schedule with a New Request dialog configured for time off, showing a PTO type, dates and times, optional reason, approvers, time-off balance, constraints, and Submit request action.](https://zenops.cx/help/assets/request-time-off-form.png)