# How To Request A Schedule Change

The **My Schedule** shortcuts carry schedule context into the form; **My Requests** starts a new request you can configure.

## Environment

- Your account is linked to an agent profile.
- A published schedule with an activity is available for the date you want to change.

## Resolution

1. Start a request from any of these paths:
  - In **My Requests**, select **New Request**.
  - In **My Schedule** (the Agent Schedule), select the pencil icon in the day header to open a request for that date.
  - Double-click the scheduled activity you want to change to open a request with its date and activity preselected.
2. Set or confirm **Request Type** is **Schedule Change**. Choose the activity **Date** if it is not already filled in.
3. Under **Select Activity to Change**, choose the scheduled activity if it is not already selected. Check its **Current Times**, then enter the requested **New Start Time** and **New End Time**.
4. Explain the change in **Reason**. Check **Approvers** and select one or more if none is already selected. Review any **Constraints** shown for the request.
5. Select **Submit request**. Check **Open Requests** for the new row and confirm its status is **Pending**.

If no published schedule or activity is available for the selected date, ask your manager to check the schedule.

> Canonical page: https://zenops.cx/help/articles/request-schedule-change/
> Audience: For agents
> Summary: Request different times for a scheduled activity from My Requests or My Schedule.

## Notes on this article

### Note: Approval and schedule publication are separate

After step 5 in resolution. An approved request does not by itself confirm that the changed activity appears on your published schedule. Check My Schedule or ask your manager to review the schedule status.

## Visual references

- In My Schedule, select the pencil icon in a day header to open a request for that date. You can also double-click a scheduled activity to open a request with its date and activity selected. Select the image to inspect it at full size.: [My Schedule day columns with the pencil control for requesting time off or a schedule change highlighted.](https://zenops.cx/help/assets/request-schedule-change-day-edit.png)
- The Schedule Change form lists activities for the selected date. Choose the activity and review its current times before entering the new times. Select the image to inspect it at full size.: [My Requests New Request dialog set to Schedule Change, showing a date, activities to change, reason, approvers, constraints, and Submit request.](https://zenops.cx/help/assets/request-schedule-change-form.png)