# Read The Topline Metric Cards

## Definition

The **Overview** cards summarize current queue demand, agent work, utilization, SLA, and satisfaction for the selected scope.

## Context

Use the cards for a quick scan, then move to a report or drill-in when a value needs an explanation.

## Attributes

- **Overall Queue** and **Queue Time** describe waiting work.
- **Active Work** and **Utilization** describe work in progress and online capacity.
- **SLA** and **Satisfaction Score** summarize service outcomes for the relevant period.
- The canonical definitions for these and other metrics are in the **Realtime** metrics article.

> Canonical page: https://zenops.cx/help/articles/read-the-topline-metric-cards/
> Audience: For managers and team leads
> Summary: The Overview cards summarize current queue demand, agent work, utilization, SLA, and satisfaction for the selected scope.

## Notes on this article

### Note: Check the scope

In attributes. Check the page scope and the card’s info or freshness detail before comparing values across pages.

## Visual references

- User Guide example: Overview topline cards for Overall Queue, Queue Time, Active Work, Utilization, SLA, and Satisfaction.: [Overview topline cards for Overall Queue, Queue Time, Active Work, Utilization, SLA, and Satisfaction.](https://zenops.cx/help/assets/realtime-overview-topline.png)