# Read Satisfaction Scores In Realtime Reports

## Definition

**Satisfaction Score**, also called **CSAT**, summarizes customer feedback for the report’s selected period and scope.

## Context

The score appears in **Overview**, **Volumes**, **Topics**, **Agents**, and other supported reports. It may be shown as a numeric score or a percent, depending on the report and display preference.

## Attributes

- Check the selected **Brand**, **Group**, agent, or channel before comparing scores.
- Check whether the label says **Today** or another time window.
- Use an available drill-in to inspect the ticket feedback behind a value.

> Canonical page: https://zenops.cx/help/articles/read-satisfaction-scores-in-realtime-reports/
> Audience: For managers and team leads
> Summary: Satisfaction Score, also called CSAT, summarizes customer feedback for the report’s selected period and scope.

## Notes on this article

### Note: Check the scope

In attributes. A missing score can mean no qualifying feedback is available for that scope; do not treat it as zero.