# Read Achieved Targets, Breached Targets, Breach Time, And Compliance

## Definition

SLA outcome metrics summarize which evaluated targets were met, which were missed, and how late breached targets became.

## Context

Read them with the selected date, **Brand**, **Group**, SLA policy, metric, and target status. Different cards can use different time scopes.

## Attributes

- **Achieved Targets** counts targets met inside their SLA.
- **Breached Targets** counts targets not met inside their SLA.
- **Breach Time** describes overdue duration for breached targets.
- **SLA Compliance** reports the share of evaluated targets that met their SLA in the shown period.

> Canonical page: https://zenops.cx/help/articles/read-achieved-targets-breached-targets-breach-time-and-compliance/
> Audience: For managers and team leads
> Summary: SLA outcome metrics summarize which evaluated targets were met, which were missed, and how late breached targets became.

## Notes on this article

### Note: Check the scope

In attributes. A ticket can have more than one SLA target. Target counts need not equal unique ticket counts.