# How To View Your Published QA Results

## Objective

Find the QA results your manager has shared with you in the Agent Portal.

## Before you begin

Your workspace needs QA access and your account must be linked to a workforce profile. Only results published for you appear in **My Quality**. An AI evaluation or manager review that has not been published is not visible here.

## Resolution

1. **Open My Quality.** Go to [My Quality in the Agent Portal](https://wfm.zenops.cx/agent/quality). The page opens on the current calendar month and uses your timezone when available.
2. **Choose a month.** Use **Previous month** and **Next month** to browse results. The summary and published-evaluations list change with the selected month.
3. **Check the overview.** Read **Published QA score**, **Published evaluations**, and **Coaching**. A result under appeal still counts in the monthly summary. If no result was published for that month, the page says so instead of showing a zero score.
4. **Open an evaluation.** Under **Published evaluations**, select a ticket. Its page shows the published score, criterion grades, conversation evidence, and any appeal. A **New** marker identifies a result you have not opened; a version number indicates a newer publication.
5. **Follow a correction.** If you open an older version, use **Open the current version** to see the replacement. The old version stays available as history.

If the page says your account is not linked to a workforce profile, ask an administrator to correct the link in [Settings · People](https://wfm.zenops.cx/settings/people/users). See [How To Read Your Quality Summary And Evaluation Evidence](/help/articles/qa-how-to-read-your-quality-summary-and-evaluation-evidence/) for interpreting the details.

> Canonical page: https://zenops.cx/help/articles/qa-how-to-view-your-published-qa-results/
> Audience: For agents
> Summary: Find published results and current versions in My Quality.

## Visual references

- The QA product page illustrates a monthly My Quality summary, criterion groups, coaching, and published evaluations. The sample scores and tickets are illustrative.: [Illustrative My Quality dashboard with monthly published score, criterion results, coaching, and published evaluations.](https://zenops.cx/help/assets/qa-my-quality.png)