# How To Test QA On A Ticket

## Objective

Run the real QA evaluator on one Zendesk ticket and inspect the result before relying on automated coverage.

## Before you begin

You need **Quality: Manage**, an enabled category with a saved QA policy, and a connected published scorecard. The **Enable QA evaluations** switch may stay off for a single-ticket test. Have a numeric Zendesk ticket ID ready.

## Resolution

1. **Open the test.** Go to [Categories](https://wfm.zenops.cx/service/categories), open the intended category, select **QA Analysis**, and choose **Grade single ticket**. You can also select **Test** from [QA Analysis · QA Grades](https://wfm.zenops.cx/service/quality).
2. **Choose the category and ticket.** If you opened the test from QA Grades, choose the category first. Enter the numeric Zendesk ticket ID and review the assigned scorecard and published version shown in the drawer.
3. **Start the evaluation.** Select **Evaluate ticket**. This enqueues the real evaluator against the published version. It creates a retained, unpublished AI draft under the normal retention policy; it is not a disposable simulation. No Zendesk field, comment, tag, or status is changed.
4. **Watch the run.** The drawer shows progress and then the result, skip, or failure. If it is still running after the watch period, use **Check status** or open the run in [QA Grades](https://wfm.zenops.cx/service/quality).
5. **Inspect the result.** Check the score, any critical failure, criterion grades, and cited evidence. A test does not publish feedback to an agent. Use [How To Read An Evaluation And Its Evidence](/help/articles/qa-how-to-read-an-evaluation-and-its-evidence/) for the review sequence.

A ticket with no category or a different category can still be tested using the category you selected; the drawer warns you and uses that category's scorecard. This does not change automatic eligibility or the ticket's classification. If the test is refused or skipped, see [Investigate A Skipped Or Failed Evaluation](/help/articles/qa-investigate-a-skipped-or-failed-evaluation/).

> Canonical page: https://zenops.cx/help/articles/qa-how-to-test-qa-on-a-ticket/
> Audience: For quality managers
> Summary: Run the real evaluator on one ticket and inspect its unpublished draft.

## Visual references

- The Test automated QA drawer accepts a Zendesk ticket ID and shows the selected category’s published scorecard version before the evaluation starts.: [Test automated QA drawer with a Zendesk ticket ID field, selected Cancel subscription category, published scorecard version, explanation of retained unpublished results, and Evaluate ticket button.](https://zenops.cx/help/assets/qa-test-single-ticket.png)