# How To Review And Complete Coaching Actions

## Objective

Read a shared coaching case, acknowledge the version you received, and update your actions.

## Before you begin

Your coach must share the case with you. Manager-only drafts do not appear in the Agent Portal.

## Resolution

1. **Open Coaching.** Go to [My Quality](https://wfm.zenops.cx/agent/quality) and select a case under **Coaching**. The list shows its status, open or overdue actions, and whether the current version needs acknowledgment.
2. **Read the plan.** On the case page, review **Strengths**, **Improvement areas**, **What we agreed**, and **Follow-up assessment** when present. **Evidence** links to the specific published result versions used in the discussion.
3. **Acknowledge the version.** Select **Acknowledge** after reading it. If your coach saves an updated version, select **Acknowledge the update** after reviewing the change. Acknowledgment confirms receipt and does not mean you agree.
4. **Work through actions.** Under **Your actions**, mark a task done when complete. You can return a done action to open if more work remains while the case permits responses. Check due dates and any overdue indicator.
5. **Discuss progress.** Use **Comments** to reply to your coach while the case is open. **History** shows how the shared case has changed.

A closed or cancelled case remains readable, but response controls may no longer be available. For the full QA result linked as evidence, open it from the case or from [My Quality](https://wfm.zenops.cx/agent/quality).

> Canonical page: https://zenops.cx/help/articles/qa-how-to-review-and-complete-coaching-actions/
> Audience: For agents
> Summary: Read a shared coaching case, acknowledge updates, and complete actions.