# How To Review And Adjust Criterion Grades

## Objective

Approve or correct an AI criterion grade while preserving the original evaluation.

## Before you begin

You need **Quality: Manage** and a completed scored evaluation in [QA Analysis · QA Grades](https://wfm.zenops.cx/service/quality). Manager review applies to scored weighted and critical criteria; unscored insights are not grade decisions.

## Resolution

1. **Open the run.** Find the ticket in [QA Grades](https://wfm.zenops.cx/service/quality) and open its full run page. Select the overall ticket target or the agent target you intend to review.
2. **Read the evidence.** Expand a criterion and compare the AI grade, frozen scorecard standard, cited evidence, and conversation. The AI result remains on record after a manager decision.
3. **Choose a decision.** Under **Manager review**, select **Approve AI grade** if the grade stands. Select **Disagree** to choose a different grade allowed by the frozen scorecard, including **Not applicable** when appropriate. The replacement choices exclude the AI's existing grade.
4. **Add context and save.** Add an optional comment, then select **Save decision**. Decisions are saved one criterion at a time and take effect immediately; there is no final review submission. The run refreshes the effective score and review count.
5. **Check the result.** Confirm the effective score and critical result reflect your decisions. Open **Show change history** on a criterion to see earlier decisions. The AI score remains available for comparison.

Reviewing every criterion before publication is optional in the product, though your team may require it as a process. See [How Manager Decisions Affect The Effective Score](/help/articles/qa-how-manager-decisions-affect-the-effective-score/) before [publishing an agent grade](/help/articles/qa-how-to-publish-an-evaluation-to-an-agent/).

> Canonical page: https://zenops.cx/help/articles/qa-how-to-review-and-adjust-criterion-grades/
> Audience: For quality managers
> Summary: Approve or correct AI criterion grades while retaining the original evaluation.

## Visual references

- This stylized run view places conversation evidence beside a criterion grade and its manager review controls. The sample ticket and grades are illustrative.: [Illustrative QA run showing ticket evidence and Manager review controls beside an AI criterion grade.](https://zenops.cx/help/assets/qa-manager-review.png)