Objective
Track queued, processing, completed, skipped, and failed QA work and open its audit record.
Before you begin
You need company-scope access to raw QA grades: Quality: Manage or View Only. Team Only and Own Only do not open the company-wide run list.
Resolution
- Open the run list. Go to QA Analysis · QA Grades. Each row identifies a ticket, category, origin, score, critical result, status, and time.
The Grade Batches list shows batch type, agent or category, solved dates, ticket count, status, progress, average weighted score, and start time. Agent names are generalized in this example. - Narrow the view. Use the date range, exact ticket ID, agent, category, critical-failure, and score-band controls. Open Filters for run origin or pipeline/result status. Select Refresh to reload the latest state.
- Inspect a row. Expand a run for a quick outcome and choose its full run page to see the frozen scorecard, target grades, and evidence. A run may have an overall ticket grade, agent grades, or, for an agent batch, only the selected agent's grade.
- Follow a batch. Open Grade Batches to see selection at launch, progress counts, and each ticket. Its View all runs link shows the batch's runs, including retries; the usual date filter does not narrow that batch view.
A batch detail page summarizes completion and outcomes, then lists the tickets with their categories, scorecard versions, agent grades, scores, critical results, and links to each run. The selected agent name is generalized in this example. - Investigate exceptions. Distinguish waiting or processing work from a terminal skip or failure. Open the run for its stated reason before changing policy or retrying. Use Investigate A Skipped Or Failed Evaluation for a focused check.
Completed results are AI drafts until a manager reviews and publishes feedback. A completed run alone does not make a result visible in My Quality.