Objective

Find a defined set of QA runs and download the matching run data as CSV.

Before you begin

You need Quality: Manage or View Only for the company-wide QA Grades list. Decide whether you need all runs or a narrower set by date, ticket, agent, category, score, critical result, origin, or status.

Resolution

  1. Open QA Grades. Go to QA Analysis · QA Grades.
  2. Set the main filters. Select a date range, enter an exact ticket ID, or choose agents and categories. Use Critical for failed critical checks and Score band for a score range.
  3. Refine the run type. Open Filters to choose a run origin or a pipeline or result status. The two status types answer different questions: pipeline status describes the job, while result status describes the evaluation it produced.
  4. Review the list. Expand a row or open its run page before relying on a score. Clear filters returns to the default view.
  5. Export the selection. Select Export to download the filtered runs as CSV. One export contains at most 10,000 runs; if more match, the page reports that it exported the newest 10,000. Narrow the filters and export again to cover the rest.

Exports reflect the current run filters and include run-level data. To inspect criterion evidence or a manager decision, open the individual run in QA Grades.