# How To Create A Scorecard

## Objective

Create a draft scorecard that defines how a type of service conversation will be evaluated.

## Before you begin

You need **Quality: Manage**. Decide which service category and behaviors the scorecard should cover. A new scorecard is a draft until it is published; creating it does not start evaluations.

## Resolution

1. **Open scorecards.** Go to [QA Settings · Scorecards](https://wfm.zenops.cx/settings/service/qa-analysis/scorecards).
2. **Choose a starting point.** Select **Create from ZenOps starter** for an editable draft with weighted groups, a critical gate, and insights already balanced to 100%. Select **New scorecard** or **Start blank** to build the structure yourself.
3. **Name the scorecard.** Enter a name that tells reviewers what work it applies to. Add an optional description, then select **Create scorecard**.
4. **Build the draft.** Open the new scorecard. Add groups and criteria, or copy criteria from the [Criteria library](https://wfm.zenops.cx/settings/service/qa-analysis/criteria). Define each criterion's standard and evidence so reviewers can distinguish a pass, a fail, and when the check does not apply.
5. **Check readiness.** Review the editor's validation summary. A publishable scorecard needs at least one enabled weighted group and weighted groups totaling 100%. Resolve any blocking issues shown before publishing.
6. **Publish when ready.** Use **Publish** in the scorecard editor to freeze a version and select the categories that should use it. See [How To Assign And Publish A Category Scorecard](/help/articles/qa-how-to-assign-and-publish-a-category-scorecard/) for the full procedure.

For the scoring structure, continue with [How To Add And Weight Criteria](/help/articles/qa-how-to-add-and-weight-criteria/).

> Canonical page: https://zenops.cx/help/articles/qa-how-to-create-a-scorecard/
> Audience: For quality managers
> Summary: Create a draft quality scorecard from the ZenOps starter or a blank standard.

## Visual references

- The published scorecard view shows its weighted total, critical gate, assigned categories, readiness, and configured criterion groups.: [Published Standard scorecard (no Insights) showing its readiness summary, critical compliance group, weighted outcome group, and criteria.](https://zenops.cx/help/assets/qa-scorecard-builder.png)