# How To Add And Weight Criteria

## Objective

Build clear, balanced scored criteria in a scorecard draft.

## Before you begin

You need **Quality: Manage** and an open draft in [QA Settings · Scorecards](https://wfm.zenops.cx/settings/service/qa-analysis/scorecards). Published versions are read-only; choose **Edit as new draft** to change a published scorecard.

## Resolution

1. **Add a weighted group.** In the scorecard editor, add a group and set its mode to **Weighted**. Name the group for a coherent part of the evaluation, such as accuracy or communication.
2. **Add criteria.** Add a criterion directly or use **Add from library** to copy a reusable criterion from [QA Settings · Criteria](https://wfm.zenops.cx/settings/service/qa-analysis/criteria). Give each criterion a specific name, description, and evidence expectations.
3. **Choose a grading scale.** Use pass/fail or a named three-, four-, or five-point scale. For a multi-point scale, describe what each level means so the evaluator can apply it consistently. Add not-applicable guidance when some conversations legitimately cannot meet the check.
4. **Set the weights.** Give each enabled weighted group a percentage of the whole scorecard. Within a group, set criterion weights to allocate that group's percentage points. The editor shows group and scorecard totals; enabled weighted groups must total 100% to publish.
5. **Review disabled and N/A behavior.** A disabled criterion stays in the draft but carries no weight. When an evaluated criterion is N/A, it is excluded and the remaining applicable weights are renormalized for that evaluation.
6. **Check validation before publishing.** Correct any missing standards, invalid scales, or unbalanced totals shown by the editor. Wait for the draft's saved state before opening **Publish**.

Critical checks and unscored insights are separate group modes. See [How Critical Checks And Unscored Insights Work](/help/articles/qa-how-critical-checks-and-unscored-insights-work/).

> Canonical page: https://zenops.cx/help/articles/qa-how-to-add-and-weight-criteria/
> Audience: For quality managers
> Summary: Add clear scoring criteria, grading scales, and balanced weights to a draft.

## Visual references

- A weighted group holds related criteria and receives a share of the scorecard total. Group settings let you name it, describe its purpose, and set its allocation.: [Scorecard editor with an empty weighted group and its settings panel for group name, description, mode, allocation, and enabled status.](https://zenops.cx/help/assets/qa-scorecard-group-settings.png)
- The criterion editor collects the grading target, scoring scale, pass and fail standards, not-applicable guidance, weight, and enabled status.: [Scorecard editor with a new criterion selected and its settings panel showing grade target, name, description, scoring, pass and fail standards, not-applicable guidance, weight, and enabled status.](https://zenops.cx/help/assets/qa-scorecard-criterion-settings.png)