# How Manager Decisions Affect The Effective Score

## Definition

The **AI score** is the original automated result. The **effective score** uses the latest saved manager decision for each reviewed criterion and the AI grade for criteria without a decision. A manager decision does not erase the AI grade.

## Context

Open a completed run from [QA Analysis · QA Grades](https://wfm.zenops.cx/service/quality) and select the target being graded. The run shows AI and effective scores, review progress, and a separate critical result when a critical check applied.

## Attributes

- **Approve AI grade:** Confirms the AI grade. The effective grade stays the same, but the criterion becomes reviewed.
- **Disagree:** Replaces the grade used for the effective result with another grade allowed by the scorecard version frozen for that run. A change to a weighted criterion can change the numeric score; a change to a critical criterion can change the critical-failure result.
- **Not applicable:** Removes that criterion from scoring and renormalizes the remaining applicable weighted criteria. If nothing applicable remains to score, the result is **Not scored**, not zero.
- **Clear decision:** Removes the current manager choice so the effective result follows the original AI grade again. The decision history remains available.
- **Publication:** Saved decisions affect the manager's effective result and QA reporting. An agent sees a snapshot only when a full Quality manager publishes the agent grade. Later corrections stay internal until a new version is published.

The criterion's **Show change history** records decisions over time. See [How To Review And Adjust Criterion Grades](/help/articles/qa-how-to-review-and-adjust-criterion-grades/) for the editing steps and [How Corrections Affect A Published Result](/help/articles/qa-how-corrections-affect-a-published-result/) for what the agent sees.

> Canonical page: https://zenops.cx/help/articles/qa-how-manager-decisions-affect-the-effective-score/
> Audience: For quality managers and reviewers
> Summary: Understand how manager decisions change effective scores and critical results.