# How Corrections Affect A Published Result

## Definition

A published QA result is a snapshot of an agent's effective grades at the moment a quality manager shares it. Later manager decisions update the internal effective result, but the agent's current published snapshot changes only when a new version is published.

## Context

Managers can compare the run in [QA Analysis · QA Grades](https://wfm.zenops.cx/service/quality) with its **Open published result** page. Agents see their current published results in [My Quality](https://wfm.zenops.cx/agent/quality).

## Attributes

- **Saved correction:** A manager's changed criterion decision affects the internal effective score and QA reporting. The published page notes that unpublished changes exist; the agent keeps seeing the existing version until publication.
- **Published correction:** **Publish corrections** on the run creates a new numbered version with the corrected effective grades. The prior version remains in history, and a new appeal window starts. The manager may add a reason shown to the agent.
- **Replacement:** If a different evaluation of the same ticket is published for the same agent and category, **Replace published result** makes that grade current and keeps the earlier one in version history.
- **Appeal correction:** Resolving an open appeal as **Corrected** publishes the saved grade changes as a new version and records the explanation as the appeal decision. Publishing independently while an appeal is open marks that appeal **Superseded**.
- **Version history:** Managers and agents can open earlier published versions. An older version is marked as replaced and links to the current one. Review comments and the AI's original draft remain internal; the agent sees the published grades, evidence, and appeal outcome.

See [How To Publish An Evaluation To An Agent](/help/articles/qa-how-to-publish-an-evaluation-to-an-agent/) and [How To Review And Decide An Appeal](/help/articles/qa-how-to-review-and-decide-an-appeal/) for the two publication paths.

> Canonical page: https://zenops.cx/help/articles/qa-how-corrections-affect-a-published-result/
> Audience: For quality managers and agents
> Summary: Understand how saved corrections and new publication versions change agent-visible results.