# Navigate The Realtime Dashboard

## Objective

Find the main **Realtime** areas and choose the view that answers your operational question.

## Environment

- Your account has **Realtime** access.

## Resolution

1. Open **Overview** for the live command view.
2. Use **Volumes** for queue and ticket counts, **SLAs** for targets and breaches, **Topics** for ticket composition, and **Agents** for live workforce state.
3. Open **Workflows** when you need to review alerts, incidents, or automations.
4. Use the page-level **Brand** and **Group** filters where they appear, then inspect report controls or drill-ins for more detail.

> Canonical page: https://zenops.cx/help/articles/navigate-the-realtime-dashboard/
> Audience: For managers, team leads and operations stakeholders
> Summary: Find the main Realtime areas and choose the view that answers your operational question.

## Notes on this article

### Note: Check the scope

In resolution. A page filter changes the scope of the page; report-specific controls refine only that report.